Transform the Omnichannel Experience and boost your sales with high-end personalization
Personalization by GK AIR boost sales through state-of-the-art shopping experiences across all touchpoints: tailored to every individual customer preference.
Recommend the right products to every customer across all touchpoints
Personalize your customers’ shopping experience across all sales channels and provide them with a seamless customer experience. With GK AIR Personalization, you can analyze the interests of your customers based on current behavioral data and including historical transaction data. Deliver fully automated recommendations at every customer touchpoint that are tailored 1:1 to your customers’ current needs. Self-learning algorithms that adapt to your customers’ behavior in real time ensure the highest recommendation quality.
Add-Ons
Add-Ons for GK AIR Personalization
Real-Time Personalization in customer newsletters
Capture attention with customized visual content, not just text
Cache recommendations for consistent user experience
Seamlessly and automatically transfer your recommendations to electronic (or printed) newsletters
Generate more value through improved open and click-through rates
Deployed by major retailers, with hundreds of cloud installations worldwide
What our customers say
„We have been working with GK Artificial Intelligence for Retail AG for many years and are impressed with GK AIR. The realtime algorithms used in the personalization solution ensure a high customer response. For us, an integrated, personalized customer approach across all channels is the key to successful customer retention.“
Sven Klenner
Director of Sales eCommerce and Marketing at Thalia
“After the successful launch of the new coop.ch omnichannel platform, GK AIR Personalization is another powerful engine to improve the customer experience. In addition to the strategic consulting provided on the project, the range of functions and the software's performance were the main reasons for our decision to partner with GK Artificial Intelligence for Retail AG.”
Frederik Mantel
Head of Omnichannel Experience Solutions, Coop
“We want to provide our customers with the best deals and professional advice in the online shop. That is why we are constantly on the lookout for innovative technologies. GK AIR Personalization allows us to provide every customer with the right product, specifically adapted to that customer’s personal preferences. By using it, both customer satisfaction and sales from recommendations have increased in a short period of time.”
Heinrich Meyer
Head of Online Pharmacy SANICARE
"The AI Personalization Service has impressed us. Our customers are routinely inspired by the product recommendations calculated in real time. This is reflected in the click-through rates of the recommendations in the online store and newsletter, as well as in the sales figures. Thanks to the cooperation with the AI Services & Solutions project team, we also received great feedback for the ideal placement of personalized elements, which help to create a successful customer journey."
Laura Bader
Authorized Signatory and Head of Marketing E-Commerce
"We use the personalization solution from GK Artificial Intelligence for Retail AG to offer our customers an excellent shopping experience with individual recommendations. In addition to building strong customer loyalty, we were able to achieve a striking and measurable increase in sales from recommendations through the use of the AI solution and its recommendations. We also use the solution to create personalized customer targeting in the online store and for the newsletter. The precisely fitting product recommendations, which are generated in real time, lead to a high response on the part of our recipients."
Lorenz Würgler
Head Of Ecommerce Coop Bau + Hobby
“GK AIR Personalization is the perfect basis for the successful implementation of our entire personalization strategy across all sales channels. In addition to personalizing our online shop, it also includes telephone orders via our call center or our smart TV app. We are currently evaluating use cases for marketing automation and dynamic pricing – we are looking forward to the results of applying these innovative technologies.”
Manuel Marchese
Executive Vice President Digital Transformation, Technology & BI at1-2-3.tv
“For us, customer loyalty comes first. We have been working successfully with GK Artificial Intelligence for Retail AG for many years to promote this. What we particularly appreciate about the AI solution is the stability and performance in terms of the high requirements of our platform and the positive contribution to the development of our key performance indicators.”
Norbert Roberg
Head of Product, Parfümerie Douglas GmbH
“We are absolutely convinced that a personalized customer approach can provide successful results. By offering relevant product recommendations in our email campaigns, we achieve significantly higher click through rates and sales figures. In addition, real-time algorithms replace the manual effort required in selecting suitable products to recommend customers.”
Since 2013, Coop Genossenschaft, one of the largest retail and wholesale companies in Switzerland, has been using the AI solution GK AIR Personalization for a successful and tailored customer approach. Through intelligent couponing in the newsletter and personalized content on coop.ch, the company achieves success in terms of net sales, purchase frequency and contribution margin. In a chat with GK at EuroCIS 2022, Ivan Guerrieri, Project Manager UX at Coop, describes the key learnings from the use cases deployed, gives tips for optimal testing and an outlook on where the journey is headed in terms of 1:1 personalization.
Our AIR solutions for personalization work smoothly with
Whitepaper
Learn more about the application scenarios of intelligent personalization along the customer journey
Tailored personalization in fashion retail
The matching jacket to the selected blouse in the shopping basket, matching accessories directly as a purchase suggestion, offers in the newsletter based on the last purchase, all this is possible with customised personalization. Inspire your customers with a personalized shopping experience - online, in-store and beyond. Learn more about successful applications of personalization in fashion retail.
Nowhere are there so many details to consider as with building materials, so that tools, building elements or building chemicals also fit together and develop the desired effect. So transfer the specialist quality of advice - online, in the store and beyond to your web shop as well. Offer the right tool individually for each customer at the respective touchpoint. Learn more about successful applications of personalization in DIY retail.
BADER: Precisely tailored recommendations for quality products achieve high customer resonance
Bader has stood for quality products in the fashion, living and lifestyle segments for over 90 years. The fashion retailer decided to integrate GK AIR Personalization in order to increase traffic to the online store and response to the customer newsletter.
Bergzeit: Effective price management through dynamic price control
Especially in a highly volatile market environment, it is crucial interactions between the various price influencing factors in order to price the product range optimally. Outdoor outfitter Bergzeit uses GK AIR Dynamic Pricing to implement channel- and country-specific pricing, thereby optimizing its key performance indicators while ensuring customer acceptance.
Berner Group: Personalization powers stronger customer response rates at Berner
B2B customers from the construction, industry and mobility sectors in more than 20 countries rely on the expertise of the Berner brands. In order to offer them a personalized online experience with relevant product recommendations, Berner decided to integrate the AI solution GK AIR Personalization. Dynamic recommendation areas ensure a strong customer response in 20 country stores.
Coop: Relevant purchase incentives for the supermarket through individual coupons
Coop integrated purchase incentives into the newsletter in order to increase purchase frequency at the omnichannel platform coop.ch. With GK AIR Personalization, Coop creates individualized coupons that are tailored to the interests of each newsletter recipient. The solution takes into account both the purchases from the supermarket as well as purchases from online.
Kärcher: Successful customer approach through intelligent real-time personalization
B2C and B2B customers worldwide rely on the efficient, resource-saving cleaning systems from Kärcher. The company decided to integrate the GK AIR Personalization AI solution into its online channels in order to offer a high level of consulting expertise, improve the shopping experience and optimize key performance indicators.
Falke: First-class recommendations for first-class products
The international fashion retailer Falke has decided to implement the omnichannel-capable AI solution GK AIR Personalization in order to achieve an individual customer approach in its numerous country stores, the associated newsletters and, in the long term, also in its stores. New use cases for personalization are regularly personalization are regularly added at Falke.
Popken Fashion Group: Best pricies for strong market positioning
Fashion specialist Popken Fashion Group specializes in fashion in large sizes and relies on GK AIR Dynamic Pricing for the pricing of its product ranges. The fashion retailer opted for the AI solution because it delivered convincing results in A/B tests and optimally prices fashion products over the entire life cycle. Routine category management tasks are eliminated and market changes are taken into account in real time in the price calculation.
WMF: Drinking and eating with pleasure – relevant products for the best culinary experiences
In order to strengthen customer loyalty outside of the retail store and and simultaneously increase sales, WMF decided to use GK AIR Personalization in its online business. Various personalization scenarios, such as the use of intelligent newsletter campaigns, have a positive impact on key performance indicators and customer loyalty.